313.743.5077 info@ariasalongp.com
20527 Mack Ave.Grosse Pointe Woods, MI 48236

ARIA SALON POLICIES

Cancellation policy

We hold your appointments just for you, we ask that if you must cancel or reschedule any appointment, please provide us with 24-hour notice. This way, our team professionals will be able to adjust their schedules accordingly and we are able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or “no shows” become a habit, a 50% credit card deposit of service cost will be required prior to future bookings. As a courtesy we text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you, please understand that it is your responsibility to remember your appointment dates and times. You are always welcome to call and double check any appointments if you’re unsure.

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, we know! For this reason, we have set a few general ground rules for such situations. Clients will generally be allowed a 10 minute grace period. After that time, we will call to check in. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in your allotted time. Please, always call if you think you might be late; we would rather know as early as possible, so we can do our best to accommodate you. Likewise, if your stylist for any reason is running behind , we will try our best to give you advance notice.

Service Guarantee

We always want you to be 100% satisfied with your services! If you are not 100% satisfied we ask that you contact us within 72 hours of your appointment so that we may schedule you to have your services complimentary corrected. Any issues reported longer than 72 hours from the original appointment date will not immediately be considered complimentary redo but will be assessed on a case by case basis. With this being said, a “completely new style or color” requested post initial service because of change of mind, second thoughts etc. WILL NOT be performed complimentary, but will be considered as a new service at full cost.

Allergic Reactions & Waxing Specifications

Please inform your stylist of any allergies or sensitivities you have prior to your hair and waxing services, including any past reactions to dyes, ammonia and/or fragrances etc. If you are receiving any waxing services please note that some medications, skin thinning drugs, AHA/glycolic peels, Retin A and Accutane drugs may cause a adverse reaction to skin. In addition recent sun exposure and or sunburn may as well cause an unfavorable effect. Please inform your technician of any recent use of these products. I will not hold Aria Salon liable if the process has unexpected or undesired results due to known/unknown factors.

Product Guarantee

Just as we want you to be satisfied with your hair we want you to be happy with the products you are using. We will gladly accept returns for store credit on any products within 10 days from purchase as long as at least 2/3 of the product is remaining.

These policies allow us the opportunity to provide the best service possible. We thank you very much and appreciate your business and compliance with our policies.